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Choose the right support path

RotoBoss Warranty, Returns, and Claim Help

Choose the correct RotoBoss support path for a warranty issue, 30-day rotary satisfaction return, shipping question, or setup problem.

Direct answer

Contact RotoBoss and get authorization before shipping any return or warranty item. Use the warranty path for a covered manufacturing defect or general wear issue, the 30-day satisfaction path for an eligible rotary return within 30 calendar days of delivery, and ordinary support for setup or compatibility questions that may not require a return.

Reviewed and updated August 31, 2026

Which path fits the issue?

Possible covered issue

Warranty claim

Use this path for a suspected manufacturing defect or general wear issue under the applicable written product terms. Approval is required before return.

Read the warranty overview
Eligible rotary, first 30 days

Satisfaction return

Use this path when requesting a return within 30 calendar days after delivery. Condition, completeness, authorization, inspection, and the full policy apply.

Read shipping and return terms
Fit or setup question

Technical support

Many configuration, leveling, connection, software, or workholding issues should be diagnosed before a return is considered.

Open setup resources
Not sure

Direct review

Send the order details, model labels, connection photos, blank dimensions, and description to RotoBoss for routing.

Contact RotoBoss

Before packing or shipping anything

  1. Open the request: explain the issue and provide the product, order, machine, and configuration details.
  2. Wait for authorization: do not send hardware until RotoBoss supplies approval and current instructions.
  3. Preserve the condition: do not make unauthorized repairs, modifications, or disassembly while the request is reviewed.
  4. Return it complete: when authorized, include the required components, accessories, and packaging identified in the instructions.
  5. Use the instructed shipment: keep tracking and insurance records when customer-paid return shipping applies.

Policy boundaries that matter

Product-specific written terms take priority over a general summary. The current RotoBoss pages describe lifetime rotary coverage unless different written terms apply, and a 30-day satisfaction window for eligible rotary devices. Damage, misuse, neglect, unauthorized modification or service, incomplete packages, excessive wear, and excluded or non-rotary items may be handled differently. Shipping responsibility also depends on the path and written instructions.

Plain-language summary

This page helps route a request; it does not replace the current official policy or an approval from RotoBoss. Review the linked policy page and keep the written instructions supplied for the exact request.

Start with authorization.

Give RotoBoss enough information to identify the product, configuration, condition, and correct policy path.