Current setup and service paths
Official product manuals
Use the current model-specific instructions for assembly, connection, adjustment, and setup.
Open manualsLightBurn setup videos
Follow the software setup path that matches the installed machine and rotary configuration.
Open LightBurn videosTroubleshooting videos
Review current visual checks for common mechanical and setup issues.
Open troubleshooting videosWarranty claim
Get approval and instructions before shipping any hardware for a warranty claim.
Open claim formBefore following a setup document
- Match the product name and revision to the hardware in front of you.
- Confirm the laser, controller, connector, motor, and mounting configuration.
- Preserve the working machine settings before changing a profile.
- Follow the machine manufacturer's power and connection safety steps.
- Do not substitute values from a different model because the hardware looks similar.
Information to send with a support request
Include the order name or number when available, the laser and controller models, the RotoBoss model and selected configuration, clear photos of every label and connection, the blank dimensions, the software version, and a short description of the expected and actual behavior. A brief video can help show motion, alignment, or intermittent slipping.
Still not sure which resource applies?
Use the direct RotoBoss support path before connecting, disassembling, modifying, or returning the hardware.
