Orders, Status & Fulfillment in Print Laser Pro | SJG
The path an order takes after checkout: the record production works from, how status reaches the customer, and what happens when a step fails.
One record per order
Product identity, options, artwork, mockup, and quantity are stored together at checkout so production has the whole job in one place.
Production works the queue
Jobs are picked up from the order record, and each status change writes back to the record the customer is watching.
Failures stay visible
A sync or payment step that cannot complete shows an actionable error and retries idempotently instead of creating a duplicate order.
Close the loop
Shipping or pickup details land on the same record, which keeps support answering from facts rather than memory.
Call or text SJG Print & Design at (512) 387-5386, or visit 12211 Waters Park Rd, Austin, TX 78759.